Customer emails.
Pick the job, say what the email's about in a few words, hit Draft. It writes it from the job card, in the voice of whoever's signed in - Cam's, Alan's or admin's. Fix it, copy it, send it from your own email.
Waiting for you
Nothing pending.
1 · Which job
Loading active jobs from ServiceM8...
2 · What's it about
Replying to their email? Paste it here
Pick a job on the left, or one of the drafts waiting for you above.
Settings · which ServiceM8 queue triggers which email (admin)
When a job moves into one of these queues, the engine drafts that email on its own and it shows up under "Waiting for you". Blank = no draft.